Software & Request Fulfilment Manager – Digital Services

Salary range:£45,428 - £54,166 Salary on appointment: £45,428 Contract: Permanent Location: Hybrid working from Holyrood, Edinburgh and from home Leave: 41.5 days (including public holidays) Working Pattern: This is a full-time post, 35-hour working week. We’re committed to supporting staff to achieve a healthy work-life balance and are happy to talk about flexible working. This is a hybrid role, working from Holyrood and from home. Pension: Although not a civil service employer, we offer civil service pension arrangements with an employer contribution of 28.97% of basic annual salary Clearance Required: CTC security clearance will be processed at job offer stage

Closing Date: 12:00 noon on 13 May 2026

This is an excellent opportunity to join Digital Services as a Software & Request Fulfilment Manager. To see where the office sits within the organisation, you can view our organisation charthere. This is an excellent opportunity to join the Digital Services team as a Software & Request Fulfilment Manager.

The Digital Services Office is responsible for developing and maintaining the IT services and their underlying infrastructure which support and enable the business of the Parliament and its Members.

The office supports approximately 1600 network users including those at Holyrood and the remote support of constituency and regional offices. Our environment is mainly Windows 11 and Office 365, with business applications in use by the parliamentary service.

As Software & Request Fulfilment Manager you will review and authorise customer requests for software and hardware, oversee annual software renewals, and administer call logging and device management systems for the team.

You’ll encourage a culture where your team members are empowered to deliver high quality work which will enhance the reputation of the Parliament. You’ll also champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, as well as our commitment to diversity and inclusion.

This appointment is also open to people looking to apply on a secondment basis.

We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.

We offer a great range of benefits including: 41.5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym facility, Health and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.

You’ll also have the opportunity to join the Alpha Civil Service pension scheme, where we’ll offer you an employer contribution of 28.97% of your basic salary.

All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement.

For full information about this role and to apply for this job please visit our careers page. Please visit the recruitment process to further understand our application process and gain some hints and tips on your application.