Student Experience Support Lead

Student Experience Support Lead

Ref: 160580

Hours of work: 37 hours per week

Salary: £33,202 to £35,224 per annum

Location: Castleford College, with working across Wakefield and Selby when required

We have a fantastic opportunity for a Head of Pastoral and Personal Development to join our team at the Heart of Yorkshire Education Group.

As a Student Experience Support Leader, you will have a pivotal role in ensuring a student experience of the highest quality. We are looking for someone who is passionate about student’s achieving their potential and preparing students not only for college life but for life and work beyond college. This is a very diverse role, working in a busy environment, where you will get to liaise with lots of different staff and stakeholders with the student at the heart of the role.

Working within the Student Experience department and directly with the Local College Director, you will be responsible for:

Providing a presence in student facing areas to address student engagement and reinforcement on behaviours with high expectations, standards and security procedures. Providing leadership for defined aspects of student experience and support services to ensure that all students on the campus are given the highest level of individual support to achieve their learning aims. Contributing to the retention and achievement of our learners ensuring a quality student experience service of the highest standard. Leading on a day-to-day basis on student support conduct and disciplinary issues and liaising with relevant managers and external partners to provide support services to students under the instruction of the Local College Director. Act as a key point of contact for internal services, parents and stakeholders and work with them to support the students. Supporting a positive culture of belonging and behaviour

As a Student Experience Support Leader, You Should Have

Educated to Level 4 or equivalent experience GCSE A*- C / 9 - 4 in English and Maths or Level 2 equivalent Considerable experience of supporting post 16 learners within an educational or training setting Experience of successfully negotiating with a range of stakeholders in a pastoral and student support setting Proven ability to be able to plan and co-ordinate own activities as well as co-ordinate activities of others through the liaison with a diverse range of students, staff and agencies

For further details about this opportunity, please refer to the job description and person specification above.

If you have the skills and experience we are looking for and would like to join us please click ‘Apply’ now, we’d love to hear from you!

See what we have to offer and come and join our experienced and supportive team.

Benefits Include

Generous Annual Leave (30 days + bank holidays + college closure days) Personal and Professional Development opportunities Discounted Metro Card Scheme Generous Contributory Pension Scheme Access to Employee Assistance Programme Reduced price personal gym membership Cycle to Work Scheme Access to a wide range of high street discounts Staff Recognition Awards

Closing date: Friday 29th May

Interview date: Thursday 4th June

Please note direct applicants only – no agency CV’s

The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to pre-employment vetting in accordance with Keeping Children Safe in Education, this includes an Enhanced Disclosure from the DBS. Sight of evidence of all essential qualifications as outlined in the Person Specification must also be provided.

All posts within the Group are exempt from the provisions of the Rehabilitation of Offenders Act 1974. This means that applicants are not entitled to withhold information about any convictions that are not "Protected" which for other purposes are "spent" under the provisions of the act.

If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check is here: Criminal records checks for overseas applicants - GOV.UK (www.gov.uk )

We are proud to be awarded the Investors in Diversity Silver accreditation by the National Centre for Diversity, for our successful implementation of FREDIE (Fairness, Respect, Equality, Diversity, Inclusion & Engagement). We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all

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