Team Leader - Full Time

Overview

JOB DESCRIPTION Who we are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

We are looking for a full-time team leader to join our Bicester Village store for Penhaligon's. This is a full time position, working 37.5 hours per week, Sunday – Saturday inclusive.

The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams. Analyse available sales reports and data to determine the needs of the business and set business strategies

Continuously motivate sales team members to meet assigned sales and productivity goals Ensure all Fragrance Consultants provide the highest level of customer service

Assist in the management of the client database and utilise information to increase sales and client contact

Resolve all client problems and complaints quickly and effectively. Support and assist in team member training

Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management

Assist in all merchandising directives and ensure execution of effective merchandising strategies

We'd love to meet you if you have Proven experience is a senior brand ambassador Proven track record in a niche fragrance, beauty or luxury environment Excellent customer service Excellent communication and interpersonal skills Highly organised A strong work ethic with a values-driven leadership approach

A few things you'll love about us An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive salary and benefits package