Team Member

You are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

Requirements

• Experience in a similar FOH role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• A positive attitude and strong work ethic
• Flexibility to work various shifts, including weekends and holidays

Responsibilities

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress
• Prepare and serve beverages
• Handle cash and card transactions accurately
• Maintain cleanliness and organization of the dining area and bar

Benefits

• Competitive rate per hour + tronc
• Work for a Sunday Times Top 100 Company
• Clear pathways for training and career advancement—your growth matters!
• Discounts across all our pubs, bars, and restaurants—treat yourself!
• Work with the freshest seasonal produce—bring those flavours to life!
• Company and team trips, regular socials and incentives—let’s explore!
• Experience a lively, family-oriented atmosphere—where fun meets food!
• Complimentary meals during your shift—because who doesn’t love a good bite?
• Employee Assistance Programme (EAP) for your wellbeing—your happiness counts!
• Fantastic referral scheme with rewards of up to £1000—bring your friends!
• Celebrate your birthday with a day off on us—party time!
• Cycle to work scheme for a greener commute—let’s pedal towards a better planet!

Application Process

• Apply now via the link provided.
• Tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company.

About The Gatehouse

The Gatehouse is an independent local pub, restaurant and beer garden, located in the picturesque heart of Highgate Village. Under the watchful eye of our head chef Chris Payne, our focus lies on quality seasonal British food with a strong Spanish influence, sourced from the finest producers and suppliers. Every Sunday we serve up the best roasts in Highgate. Behind the bar you’ll find an excellent range of local and continental craft beer and cask ale, an impressive global wine list and classic cocktails. Join us for lunch or dinner, grab a coffee or just roll in for a few pints - we are open seven days a week.

Contact

https://www.urbanpubsandbars.com/