Technical Services Technician

Why This Role Is Different This isn’t just a maintenance job. You are out in the pubs, in the cellars, behind the bar keeping things running properly so pubs can trade without interruption. Our technicians are known across the estate. Business Owners trust you, rely on you, and are always glad to see you. You don’t just fix things when they break. You spot problems early, prevent them where you can, and sort them properly when they happen. No fuss. No overcomplicating it. Just doing a good job and helping people out.

Role Purpose The Technical Services Technician keeps our pubs running. You will install, maintain, and repair dispense and cooling systems making sure every drink is served at its best and pubs can operate without disruption. You will take ownership of your area, acting as a trusted expert for Business Owners - someone who knows their stuff, tells it straight, and gets things sorted.

Where This Role Can Take You This role gives you the chance to build real expertise across dispense, cooling, and pub operations. Over time, there are opportunities to develop into more specialist technical roles, support larger projects, or move into leadership within the technical services team.

The Kind of Person Who Thrives in Our Tech Services Team: · Gets stuck in without being asked · Takes pride in doing things properly · Spots problems before they become issues · Doesn’t overcomplicate things just sorts them · Builds trust naturally with people · Treats their patch like it’s their own

What You’ll Be Doing Keeping Pubs Trading - Making sure dispense, cooling, and associated systems are working reliably so pubs can operate without downtime or disruption. Fixing & Maintaining Equipment - Installing, servicing, and repairing dispense systems, refrigeration, air con, compressors, and electrics — doing the job properly, not just patching things up. Preventing Problems - Carrying out planned maintenance, spotting patterns, and fixing root causes so issues don’t keep coming back. Responding to Callouts - Turning up when needed, getting stuck in, and getting things back up and running quickly and safely. Protecting Product Quality - Making sure drinks are consistently served to the right standard — because quality matters to our pubs and our reputation. Supporting Business Owners - Being approachable, practical, and easy to deal with — giving advice, answering questions, and helping people run things better. Showing People How It Works - Helping pub teams understand their systems so they can avoid issues and get the best from their setup. Spotting Things Early - Calling out poor practice or risks before they turn into bigger problems. Owning Your Patch - Managing your workload, planning your jobs, and taking responsibility for the pubs you look after. Keeping Your Van & Stock Ready - Staying organised and prepared so you can get jobs done first time wherever possible. Supporting Projects & Installs - Getting involved in refurbishments, bar builds, cellar setups, and temporary bars — bringing your experience and making things work in the real world. Working Safely & Properly - Following standards, staying compliant, and doing things the right way — every time. Keeping Things Logged -Recording work, parts, and issues so we’ve got a clear picture across the estate — not just on the day. What Success Looks Like · Pubs stay up and running without unnecessary disruption · Problems are prevented, not just reacted to · Equipment works reliably across your patch · Product quality is consistently high · Business Owners trust you and value your input · You take real ownership of your area · Jobs are done properly, safely, and first time where possible

Behaviours We Value This role is about how you show up as much as what you do: Straightforward Clear, honest, no jargon just get to the point and sort it Ambitious Always looking to improve how things work and how you do your job Responsive You step in, take action, and don’t leave things hanging Integrity You do things properly especially when it comes to safety and quality Supportive You help people out, share knowledge, and make life easier for others

Skills & Qualities That Matter Essential · Strong practical, hands-on skills · Good understanding (or willingness to learn) of dispense and cooling systems · Ability to manage your own workload and prioritise effectively · Organised, reliable, and prepared · Good with people approachable and easy to deal with · Takes ownership and pride in doing a proper job · Full, clean driving licence

Desirable · Level 2 qualification in engineering, refrigeration, or plumbing · Experience working in pubs, hospitality, or similar environments · Knowledge of BBPA standards and best practice