Telephone Interpreting Apprentice

As a Telephone Interpreting Apprentice, you’ll support our Operations team while building skills for a career in Language Services. You’ll complete a Business Administrator Level 3 Apprenticeship, gain hands-on experience, work with experienced professionals, and handle calls with real autonomy, backed by strong team support.

Requirements

• Skilled in the use of multiple IT packages and systems relevant to the organisation (e.g., MS Office or equivalent).
• Able to choose the most appropriate IT solution to suit business problems.
• Able to update and review databases, record information, and produce data analysis.
• Produces accurate records and documents (e.g., emails, letters, files, payments, reports, proposals).
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence and writes reports.
• Able to review others' work.
• Maintains records and files, handling confidential information in compliance with organisational procedures.
• Coaches others in the processes required to complete tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning.
• Able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills.
• Demonstrates good communication skills (face-to-face, telephone, written, digital).
• Uses the most appropriate communication channels effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates expertise and applies themselves to continuously improve work.
• Able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation.
• Applies problem-solving skills to resolve challenging or complex complaints.
• Takes responsibility for initiating and completing tasks.
• Manages priorities and time to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels.
• Makes suggestions for improvements to working practice.
• Manages resources (e.g., equipment, facilities).
• Organises meetings and events, takes minutes, and creates action logs.
• Takes responsibility for logistics (e.g., travel, accommodation).
• Uses relevant project management principles and tools.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Follows The Baseline Personnel Security Standard (BPSS) for vetting, which includes a Disclosure and Barring Service (DBS) check. Other vetting may be required depending on the clients serviced.

Responsibilities

• Deliver professional telephone interpreting across public and private sector settings, accurately conveying meaning, tone, and intent between languages.
• Support interpreting within a wide range of environments, including healthcare, legal, local authority, commercial, and customer-facing services.
• Prepare for and manage interpreting calls by understanding context, terminology, and service requirements for each assignment.
• Communicate clearly and professionally in both spoken languages, maintaining impartiality, confidentiality, and accuracy at all times.
• Apply interpreting best practice, including safeguarding, professional boundaries, and escalation procedures, particularly during sensitive or complex calls.
• Manage multiple interpreting requests, prioritising work effectively within a fast-paced operational environment.
• Use telephone interpreting platforms and digital systems to handle calls, record outcomes, and support service delivery.
• Develop confidence, judgement, and resilience through coaching, feedback, and real-world interpreting scenarios.
• Work collaboratively with colleagues and clients to ensure a high-quality interpreting service is delivered consistently.
• Support the coordination and delivery of services to large public and private sector organisations across industries including automotive, pharmaceutical, and global sports.
• Work closely with experienced colleagues, supporting day-to-day activities and developing a clear understanding of how high-quality language services are delivered.
• Take responsibility for each call handled, offering a high level of autonomy with experienced support available.

Benefits

• Complete a Business Administrator Level 3 Apprenticeship.
• Gain hands-on experience in a fast-paced operational environment.
• Work with experienced professionals.
• Handle calls with real autonomy, backed by strong team support.
• Develop the skills, knowledge, and confidence needed for a long-term career in Language Services.
• Opportunity to support work that makes a real difference.
• Gain practical insight into how language services operate at scale.
• Develop sector knowledge.
• Build a strong foundation in professional services delivery.
• Work alongside a cohort of apprentices joining the organisation at the same time.
• Apprentice Masterclasses delivered online or in-person.
• Apprenticeship opens doors to future opportunities, whether progressing with the company, moving to the freelance community, or taking expertise forward in the wider sector.

About the Company

The company connects clients with professional linguists and specialists across more than 250 language combinations, ensuring critical communication can take place when it matters most. All teams work closely together and are supported by the wider business and our technology division.

Contact

SCL EDUCATION & TRAINING LIMITED Reference code: VAC2000027182