Training Delivery Manager

Vacancy Name: Training Delivery Manager Country: England Office Location: London

About U sFlexible/Agile Working: This hybrid role is based on a 60% onsite, 40% remote working model

. Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwid

e. RICS is a global professional body providing trusted standards, insight and guidance across the built and natural environment. Our Market Research & Analysis team delivers evidence‑based intelligence that informs members, industry partners and policymakers, helping shape the future of the surveying professi

on. Role Purpose and Key Responsibili tiesAs Training Delivery Manager, you will lead the Learning & Development Operations team, with responsibility for the global scheduling, coordination and operational delivery of public and bespoke training products. Reporting to the Head of Product Delivery, you will ensure a seamless, high‑quality learner experience across digital platforms, face‑to‑face delivery and the RICS Learner Management System (Mood le).This role combines people leadership, operational excellence, stakeholder management and continuous improvement across a complex global training portfo

lio. Key Responsibili ties:Lead, motivate and develop a high‑performing global operations team, setting clear objectives and role‑modelling RICS va lues.Manage the global training operations plan, ensuring accurate scheduling, systems updates and stakeholder communication across digital and in‑person for mats.Oversee delivery support for public and bespoke B2B training solutions, working closely with product, events and partnership t eams.Manage digital learning platforms (including Moodle, MS Teams, Zoom and GoToWebinar) to optimise functionality and learner experi ence.Ensure quality assurance, customer service standards and regulatory requirements (including Ofqual‑related products) are consistently met.Manage suppliers, costs and evaluation processes, ensuring delivery meets quality standards, margins and continuous‑improvement g

oals. Abo ut YouYou are an experienced learning operations leader with a strong background in training delivery, team management and global coordination. You thrive in fast‑paced environments, build strong relationships and are passionate about delivering excellent learner and customer experi

ences. Skills & Expe rience:Experience leading learning operations or course coordination within training or higher‑education enviro nments.Strong people‑management skills, with the ability to motivate and develop high‑performing teams.Experience working with learner management systems, ideally Moodle.Strong operational and organisational capability, managing complex schedules across multiple m arkets.Proven ability to work collaboratively across matrixed, geographically dispersed teams and stakeh olders.Customer‑focused mindset with strong communication, negotiation and stakeholder‑management

skills. Rewards and BenefitsWe offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This i

ncludes: 25 days annual leave plus public holidaysPrivate medical insurance and wellbein g supportPension scheme, life assurance, and income p rotectionEnhanced family leave and volunteering oppo

rtunities Equal Opportunity

Employer: RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitme

nt process. Candidates must have the correct right to work in the country where the ro

le is based.

How to Apply: To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirement

s of the role. Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitabl

e applications.