UX Optimisation Specialist

Here at N Brown, we are looking for a UX Optimisation Specialist to join our User Experience team! This is a pivotal role within the UX Team to shape and deliver a UX testing & optimisation roadmap through a comprehensive and systematic application of a robust CRO methodology, that ensures tests produce accurate learnings so we can deliver frictionless shopping experiences

As a UX Optimisation Specialist, your role is key in creating the tests that drive our growth. The recognised expert and go-to person on all the technical and quality aspects of how we work. Working closely with our analysts and tech teams to come to the optimal testing setup

As a UX Optimisation Specialist, you will: Lead on optimisation strategies across all group brands and provide support to the Optimisation Manager and Head of UX Identify opportunities that enhance the user journey and deliver significant revenue growth. This could be through A/B testing or providing actionable insight Develop evidence-based problem statements and hypotheses using insights from data and research to shape test roadmap Act as ‘project manager’ on optimisation strategies, keeping stakeholders informed Responsible for the feasibility and implementation of test code and data, working closely with tech teams and relevant business experts Build and support the creation rigorous test monitoring and analysis. Clearly communicate results, learnings and recommendations to senior stakeholders Own the technical communication of tests, with an ability to break down complex concepts, making them understandable to a non-technical people Own the QA process and sets the standard for the quality of all test build, tracking and configuration. Ensures standards are adhered to. Act as SME, providing support, training and mentoring to other members of the team. Proactively discover new methods to improve our approach Own CRO tools from an implementation and configuration point of view: tag implementation, data integration, cookies set up & maintenance etc.

What skills and experience will you have? 3+ years commercial experience in CRO with specialist mentoring / consulting experience Thorough understanding of MV, A/B testing methods, able to challenge and refine test ideas, build a strong hypothesis, and identify the right KPIs A good knowledge of HTML/CSS/Javascript/JQuery and developing in A/B testing tools Experience with A/B testing tools, and systems such as AB Tastey, Adobe Target, Webtrends etc. Highly analytical and loves data, an expert at digging into Google Analytics A great communicator: able to manage and align with stakeholders within and outside the tech team Positive attitude, great desire to learn and passion to solve problems and see results Not afraid to propose out of the box ideas but always backed up with data