Warehouse Assistant Manager

Working location: 12 Innova Way, Enfield, Greater London, EN3 7FL Working Hours: The role typically involves 45 hours per week over 5–6 days, with flexibility required for weekends, early starts, night shifts, and overtime during peak periods.

The role: Operations Management: Assist with daily activities including receiving, put-away, picking, packing, and shipping goods. Staff Supervision: Lead, train, motivate, and develop warehouse teams; manage scheduling and performance. Performance Management: Manage staff utilising key performance management methods. Inventory Control: Conduct stock counts, manage discrepancies, ensure accurate stock levels, and oversee proper storage. Health & Safety: Enforce compliance with all safety regulations, conduct risk assessments, and maintain a clean, orderly warehouse. Process Improvement: Identify inefficiencies, implement new systems, and recommend cost-saving measures. Reporting: Generate reports on warehouse performance, KPIs, and stock levels for management. Coordination: Liaise with other departments (e.g., logistics, sales) for smooth operations.

Key skills: Experience: Generally, 2–5 years in a fast-paced warehouse environment, with at least 1 year in a supervisory role. Technical Skills: Proficiency in Warehouse Management Systems (WMS), courier platforms, and Microsoft Office (especially Excel). Licensing: valid MHE license such as Reach, Counterbalance, or Bendi. Physical Stamina: The role involves extended periods of standing, walking, and the ability to lift heavy items (often up to 25kg/50lbs). Soft Skills: Strong leadership, analytical problem-solving, and the ability to work under pressure to meet tight deadlines. Management Skills: strong knowledge of performance management methods.

Key Deliverables: Deliver the highest possible standards of speed and service in a pressured and fast-moving supply chain with a complex inventory of 3K+ SKUs of Japanese food and drink Ensure service levels are maintained across a wide range of customer profiles including the major multiples, large restaurant chains, manufacturers, export and independents Ensure compliance with foods safety, HACCP and BRC standard compliance Ensuring compliance with Health and Safety rules and promoting a safe and healthy environment to achieve an excellent accident / incident rate. Monitor stock levels at the company and transfer stock as required from outside locations to the main warehouse so as to maximise sales Monitor and optimise all storage and RH&D charges incurred at outside warehouses and ensure that the company benefits from the best available market rates Monitor and control the level and frequency of movements of stock at outside locations and preparation of stock and transfers between warehouses, including European warehouses Carry out continuous reconciliations of stock held on behalf of the company at outside locations Monitor, action and investigate all sales and purchase goods returns and ensure safe return of appropriate stock to the correct locations Ensure comprehensive job training programmes are in place and machinery licenses kept up to date. Provide reports and data to senior management as required and continually analyse data and use it to drive forward the operation Ensure full staff levels and maintain staff motivation, manage shift schedules including management of the night operation Ensure and maintain good communication between warehouse and non-warehouse staff (sales, purchasing, technical and accounts) Control costs through constant pro-active management and run an efficient but cost-effective operation, ensure records are correctly entered into computer systems. Maintain close communication with all other departments.