As a Bilingual Customer Service Specialist, you will act as the first point of contact for Canadian and US tax clients, handling queries via email and phone. You will serve as a key liaison between the Vialto Value Network (VVN) and local offices to coordinate deadlines and file statuses, and schedule consultations with tax staff across Vialto Partners offices.

Your responsibilities include triaging incoming client emails and calls, responding to inquiries using training knowledge and provided...

Skills