The post is within the Discharge Service at King’s College Hospital, Denmark Hill site, which consists of discharge coordination for adult wards and provision of a single point of access for the discharge to assess function.

Requirements

• Educated to at least GCSE standard or equivalent with A-C Grade in English.
• ECDL or proven equivalent experience in MS packages, email, and internet browsers.
• Administrative/office experience within the NHS in a hospital environment.
• An ability to understand structures, processes, and policies in relation to own role and the team’s service.

Responsibilities

• Provide a quality administrative service to professionals involved in the admission and safe discharge of adult patients in and out of King’s College Hospital.
• Be responsible for the accuracy of patient information as it transfers from King’s data systems to those of the Local Authority, ensuring accurate data quality.
• Act as a member of the Internal Flow Hub Admin Triage and promptly deal with telephone and email queries in a professional and timely manner.
• Answer the telephone professionally and direct queries to the relevant team member, taking messages where applicable.
• Respond and deal with email queries promptly, efficiently, and politely, resolving local issues and referring to other relevant staff as appropriate, always maintaining strict confidentiality.
• Maintain accurate records on various spreadsheets/trackers and ensure this information is updated as and when required.
• Maintain and utilise relevant hospital and social services’ systems, ensuring information is accurate and up to date.
• Assist the discharge team with printing and scanning of documents when required.
• Utilise diaries, rotas, movement boards, and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required.
• Maintain department filing systems in good order and ensure all papers, correspondence, and documents are filed correctly and promptly, assisting with file merging, porting, or archiving as required.
• Work within the time-frames of the Care Act (2014) and be considerate of relevant Department of Health policies that impact the discharge process.
• Observe and maintain the confidentiality of patient records and staff information.
• Process referrals and other information and requests to a high level of accuracy in accordance with the Internal Flow Hub Standard Operating Procedures, ensuring it is passed to the appropriate professional/team within specified time-frames.
• Assist with the further development of the Internal Flow Hub processes to address any changes to the government’s Hospital discharge standards.
• Build and maintain communication lines with those defined in the Key Relationships via Trust email and Electronic Patient Record systems, Social Services electronic systems, in person, and via the telephone.
• Regularly monitor and deal with team and individual email inbox activity as set out by process maps.
• Collect, sort, and distribute mail, take and pick up, and process work/information from others.
• Scan and upload documentation to the Trust and Social Services’ electronic databases.
• Ensure that stock deliveries are unpacked, checked for accuracy, and put away neatly on the day of delivery.
• Develop robust resource management systems to ensure that Borough leaflets and posters are ordered in a timely fashion and displayed and made available as requested.
• Support the recording of statistical and performance management information and assist in the collation of data for statistical purposes.
• Process small grants (up to £50.00) from the Patient Emergency Support Fund – Adults (formerly known as the Samaritan Fund) monies as requested by the Fund Advisors and their delegates.
• Ensure that all patient property is secured and documented in accordance with departmental policy, ensuring that a signature is obtained for release of the property.
• Ensure that all administrative desks, visitors book desk, and main entry corridor are maintained in a presentable manner.
• Assist other Administrative Support Officers when they are on leave or when another area is particularly busy.
• Interact and liaise with everyone under the terms of King’s Behaviour Standards.

Benefits

• Flexible working options are available from the beginning of employment, designed to suit different circumstances and priorities in line with service requirements.

Application Process

• Check your email account regularly as this is how we will communicate with you.
• If you delete the job from any of your accounts, you may be prevented from accessing further communications.
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert.
• Please provide email addresses for referees where possible.
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy.
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
• This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

About King’s College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

King's College Hospital is part of King's Health Partners Academic Health Science Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Contact

• Click here to see the range of benefits we offer.
• King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
• King's Health Partners Academic Health Science Centre Website