Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.

Requirements

• Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
• Digitally confident and able to use digital tools to track deliveries and manage stock efficiently.
• Team player, able to work across functions and support colleagues.
• Adaptable and able to work flexibly across the store.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Takes accountability for planning and managing own work efficiently.
• Curious and asks questions to challenge the status quo.
• Effective at communicating intentions clearly and simply.
• In control of own reactions and considers how to share perspectives to create better team reactions.
• Copes well with change and work challenges and recovers quickly.
• Builds positive relationships by being a good listener and establishing connections.
• Technical Skills/Experience:
  • Contributing to store sales and cost control.
  • Work across the store to get things done right first time within timescales.
  • Comprehensive knowledge of customer shopping channels.
  • Good level of product knowledge and services across the store.
  • Up to date knowledge of the commercial operation and brilliant basics.
  • Good level of digital capability and use of digital tools and applications.
  • Understand customer needs and spot selling opportunities.
  • Adapting to change.
  • Good Knowledge of VM principles.

Responsibilities

• Purpose:
  • Deliver a great shopping experience for customers, putting customers before task every time.
  • Champion new ways of working within stores through an open mindset and positive attitude.
  • Complete tasks and processes that deliver ‘best in town’ standards.
  • Serve and sell across all channels brilliantly well.
  • Be the voice of our customer to help us continually improve.
• Key Accountabilities:
  • Serve customers efficiently and brilliantly well – on the shop floor and at service points.
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
  • Utilise all digital tools and communication channels to do the job.
  • Share customer and colleague feedback to help improve processes.
  • Share knowledge and experience with colleagues to support skill and confidence building.
  • Own own learning & development and proactively access digital learning solutions.
  • Know daily sales targets, priorities, promotions & selling opportunities.
  • Have great product knowledge to sell and recommend products and services.
  • Proactively engage with customers to understand their needs and make recommendations.
  • Understand store priorities and own part to play.
  • Complete tasks with pace and in line with SOPs.
  • Minimise cost and waste through good process practice.
  • Follow safe and legal working practices.

Benefits

• Working Pattern:
  • Sunday - 14:00 - 20:30
  • Saturday - 14:00 - 20:30

About M&S

• Key Relationships and Stakeholders:
  • Customers
  • Colleagues
  • Store Leadership