As a Customer Assistant in Operations at M&S, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running smoothly. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for customers. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Requirements

• Flexibility is vital; you’ll work across the wider store where needed, adapting quickly to keep things moving.
• Being digitally confident is essential; you’ll use digital tools to track deliveries and manage stock efficiently.
• Being a team player is essential; you’ll work across functions and support colleagues.
• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Responsibilities

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs and make recommendations.
• Deliver remarkable service throughout customer visits.
• Build expert product knowledge to sell and recommend products and services.
• Utilise all digital tools and communication channels to deliver for the customer.

About M&S

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are revolutionising how we work and offering exciting opportunities. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.