As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Requirements

• Friendly, welcoming, courteous and helpful behaviour will come naturally to you
• You’ll work well as part of a team
• Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must
• The ability to maintain high energy levels whilst working both efficiently and productively is essential
• Availability to work Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights

Responsibilities

• Deal with customers
• Make sure everything runs as it should in the customer areas
• Make children feel welcome
• Hand out balloons
• Organise special events
• Look after customers' specific needs
• Keep high standards of cleanliness in the dining area and toilets
• Help to create a warm and welcoming atmosphere
• Establish and maintain positive communication with customers at all times
• Keep the manager informed about customer satisfaction

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Much more

About McDonald's

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.