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Customer Service Technical Associate – Tier 1
Wolters Kluwer - Financial Services Solutions
Hagerstown
Early applicant
$21.68/hr
Hybrid
Full-time
You will enhance the customer experience by addressing technical issues and providing support. Your role will involve a mix of operational and administrative tasks, ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations.
The shift will be 12:00pm ET – 9pm ET. Training for the first six weeks will be 8:00am ET – 5:00pm.
Requirements
- 2+ years’ experience in a B2B technical service role or equivalent education *...
Skills
Customer service
Technical support
Troubleshooting
Software testing
Microsoft Office Suite
Communication skills
Critical thinking
CRM systems
Order fulfillment systems
Customer Service Technical Associate – Tier 1
Wolters Kluwer - Financial Services Solutions
Hagerstown
Early applicant
$21.68/hr
Hybrid
Full-time
You will enhance the customer experience by addressing technical issues and providing support. Your role will involve a mix of operational and administrative tasks, ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations.
The shift will be 12:00pm ET – 9pm ET. Training for the first six weeks will be 8:00am ET – 5:00pm.
Requirements
- 2+ years’ experience in a B2B technical service role or equivalent education *...
Skills
Customer service
Technical support
Troubleshooting
Software testing
Microsoft Office Suite
Communication skills
Critical thinking
CRM systems
Order fulfillment systems