As a Driver Manager, you will play a crucial role in ensuring the efficient day-to-day operation of our bus services in Wakefield. You will lead and inspire a team of drivers to meet and exceed performance targets while delivering exceptional service to our customers. This is an exciting opportunity to contribute to our annual business plan by managing resources effectively, maintaining safety standards, and continuously improving both customer and colleague experiences.

Requirements

• Experience: Proven track record in managing an operational facility with P&L ownership. Experience working with Trade Unions and handling serious incident management.
• Leadership: Strong leadership skills with experience in managing, motivating, and developing large teams. Ability to translate strategic goals into actionable plans.
• Customer Focus: Background in a customer-facing environment with a strong focus on customer satisfaction and dispute resolution.
• Safety and Compliance: Demonstrable experience in creating a safe working environment and ensuring regulatory compliance.
• Qualifications: Eligible to become a Transport Manager on the Operators Licence. Experience in a similar role within the transport or logistics industry.

Responsibilities

• Operational Leadership: Oversee daily operations to meet customer needs and ensure service delivery. Manage resources effectively to achieve business targets.
• Team Management: Lead, manage, and motivate drivers to foster a high-performing team. Promote Arriva's values and create an inclusive work environment.
• Health & Safety: Ensure compliance with all health and safety regulations, maintaining a safe workplace for all.
• Customer Focus: Ensure excellent service delivery and handle customer complaints efficiently. Build strong relationships with internal and external stakeholders.
• Financial Management: Contribute to budget development and monitor financial performance. Implement action plans to address any financial shortfalls.
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency and customer satisfaction. Lead change initiatives and drive innovation.

Benefits

• Career Growth: Opportunities for professional development and career progression.
• Supportive Environment: Work in a collaborative and inclusive environment.
• Competitive Salary & Benefits: Enjoy a comprehensive benefits package along with a competitive salary.

About Arriva

Arriva is a leading provider of public transport, committed to delivering excellent service and driving innovation in the industry.

Application Process

If you are a dynamic, proactive, and results-driven leader with a passion for operational excellence and a proven track record in managing teams, we want to hear from you!