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Head of Premier Customer Loyalty
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Head of Premier Customer Loyalty

William Hill

Gibraltar

Hybrid

Employee

Full-Time

Senior Level

Are you ready to own the strategy behind one of the Groups biggest commercial levers? As Head of Premier Customer Loyalty, you will take charge of our most valuable customer segment - a small percentage of customers delivering a major share of our revenue and growth. This is your chance to shape how these high-value relationships are nurtured, scaled, and protected -transforming loyalty into a strategic driver of retention, advocacy, and long-term business performance. From personalised product...

Skills

Customer strategy

Loyalty

VIP management

Relationship management

Customer journey design

Value optimisation

Data analysis

Performance metrics

Commercial strategy

Digital transformation

Customer experience