Requirements

• A recognized beauty qualification, level 3 Beauty or equivalent.
• Massage qualification is a must.
• Providing a high-quality service comes naturally.
• Excellent supervisorial, communication and interpersonal skills.
• A smart and professional appearance.
• Values being part of a team and supporting colleagues.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Responsibilities

• Lead by example and embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests.
• Offer high quality professional treatments in a serene and relaxing environment.
• Effectively pass on product and service knowledge to all therapists.
• Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
• Develop, train and coach therapists to maintain our exceptionally high standards.
• Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists.
• Pay attention to budgets and targets to ensure spa’s profitability.
• Promote spa products and services with complete knowledge and understanding.
• Cover reception shifts when required.

Benefits

• Salary: £30,011 plus tronc
• Holiday: 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About Intercontinental London O2

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.