As a Customer Care Assistant, you’ll be at the heart of our hospitality — welcoming guests, chatting with them at their tables, assisting with their orders, and ensuring every customer leaves with a smile.

This role is based in the dining area of the restaurant, where you’ll take an active part in making every visit enjoyable and comfortable. You’ll help maintain a warm, friendly environment by engaging with customers, offering assistance, and making sure their dining experience is relaxed and enjoyable from start to finish.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Requirements

• A genuine passion for people
• Great communication skills
• A friendly, positive attitude
• Energy, attention to detail, and a strong sense of pride in delivering outstanding hospitality
• Friendly, welcoming, courteous and helpful behaviour
• Ability to work well as part of a team
• Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact
• Ability to maintain high energy levels whilst working both efficiently and productively
• Availability to work Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings

Responsibilities

• Welcoming guests
• Chatting with guests at their tables
• Assisting with orders
• Ensuring every customer leaves with a smile
• Maintaining a warm, friendly environment
• Engaging with customers
• Offering assistance
• Making the dining experience relaxed and enjoyable
• Clearing and cleaning tables
• Maintaining spotless customer areas
• Emptying bins
• Ensuring toilet facilities are clean and well presented
• Making children feel welcome
• Handing out balloons
• Organising special events
• Looking after customers' specific needs
• Keeping high standards of cleanliness in the dining area and toilets
• Helping to create a warm and welcoming atmosphere
• Establishing and maintaining positive communication with customers at all times
• Keeping the manager informed about customer satisfaction

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Much more

About McDonald's

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Application Process

Flexible working patterns are available throughout the week, with opportunities for both part-time and full-time applicants. Please only apply if you are able to meet these requirements.