This post is only open to internal applicants.

ICT Analyst Specialist / Technical Engineer

Requirements

• Educated to degree level in related subject or equivalent qualifications/ experience.
• The ability to demonstrate extensive skills as an ICT Support Specialist.
• Significant experience working within an IT-Customer Support environment, providing 3rd line technical support.
• Extensive hands-on experience of Windows Server Operating systems
• Knowledge of ticket logging systems and exposure to incident and problem management.
• Experience and knowledge of working in a large Acute NHS Trust.
• A high level of analytical and fault/problem-solving capability.
• Good Documentation skills. Familiarity with diagram drawing software such as MS VISIO.
• Highly self-motivated, self-starter.
• Able to effectively interact and work at all levels with a wide range of professions including non-technical users, senior managers, suppliers, contractors, facilities management and medical staff.

Responsibilities

• Responsible for the day to day running of the trusts Active Directory, Microsoft Endpoint Configuration Manager, SilverFort, ADFS, Patching and Antivirus infrastructure.
• Supporting the end user experience team and assisting the Advanced Technical Engineers and Software Delivery and Authentication Team leader when required.
• Ensure the smooth operation of the trust Active Directory, Microsoft Endpoint Configuration Manager, SilverFort, Patching and Antivirus infrastructure.
• Responsible for daily housekeeping tasks including but not limited to:
  • Maintenance of systems and environments together with testing.
  • Maintenance of the Trusts Patching & Software Delivery.
  • Responsible for identifying and escalating ICT risks to the Team Leader. Initiate risk assessments, develop and implement solutions where necessary in accordance with the change control process.
  • Responsible for the implementation and monitoring of MFA for privileged accounts.
  • Responsible for the remote delivery of Trust applications.
  • Monitoring the teams service call queue and actioning incidents and requests.
  • Assist Advanced Senior Technical Analysts with Projects.
  • To assist with the implementation of Microsoft Group Policies to control the Windows environment.
  • To assist with the Trust Antivirus Solution implementing policies and assuring infrastructure is protected with up-to-date Anti-virus software.
• Maintain Active Directory, Microsoft Endpoint Configuration Manager, SilverFort, ADFS, Patching and Antivirus infrastructure.
• Ensuring systems are secure, resilient, and comply with ICT standards and procedures.
• Assist with the security of the ICT infrastructure, ensuring that all servers and workstations are maintained with the latest approved versions, critical/security patches and are monitored/reviewed for any anomalies/faults.
• To Assist with SilverFort (MFA) related issues when requested by Senior members.
• Assist the ICT Consultant/Server Manager with Active Directory auditing using provided tools to ensure that the Directory is as up-to-date as possible and to facilitate the disabling and deletion of stale / unused user and computer accounts.
• Assist with the maintenance of the trust Certification Authority servers and Domain controllers.
• Logging support calls with third party support companies to rectify issues and bottlenecks when requested by senior members of the team.
• Ensure Topology diagrams and documents are kept up to date.
• Carry out prompt escalation of possible faults or problems to ICT Consultant/Server Manager or other appropriate ICT management.
• The successful candidate will be required to travel to the variety of King’s sites in this cross-site role and take part (if required) in the out of hours ICT Server team on-call team to cover service affecting issues outside the standard 8-6 working hours and 24/7 at weekends.

Benefits

• With regular development reviews, training and excellent benefits this is a perfect opportunity for someone keen to increase their knowledge in ICT technologies and peruse a career in networking while helping to deliver support services to the highest standard within an ITIL driven environment.
• If successful, you will have access to the latest technologies, projects and infrastructure and be part of an enthusiastic Software Delivery & Authentication Team.

About King's College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Contact

Please see the Person Specification for the full role requirements.