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Early applicant
Hybrid
Employee
Full-Time
As a Lead User Researcher in our Assisted Customer Experience team, you’ll play a key role in helping Sky deeply understand our customers and the people who support them. You’ll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver...
Skills
User research
Qualitative research
Quantitative research
Usability testing
Field studies
Card sorting
Tree testing
Ethnography
Diary studies
Surveys
Adobe Analytics
Contentsquare
Agile
Lead User Researcher
Sky
Livingston
Early applicant
Hybrid
Employee
Full-Time
As a Lead User Researcher in our Assisted Customer Experience team, you’ll play a key role in helping Sky deeply understand our customers and the people who support them. You’ll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver...
Skills
User research
Qualitative research
Quantitative research
Usability testing
Field studies
Card sorting
Tree testing
Ethnography
Diary studies
Surveys
Adobe Analytics
Contentsquare
Agile