We’re looking for a Level 2 Application Support Analyst to provide advanced support for Civica’s software applications. You’ll play a key role in investigating and resolving complex or technical customer issues that can’t be addressed at Level 1.

In this role, you’ll analyse incidents in detail, apply configuration or technical solutions in line with Civica’s support processes, and act as a bridge between our Private Health Insurer customer base and the engineering team. You’ll ensure that defect...