Overnight Guest Service Manager
Ennismore
Los Angeles
Early applicant
On-site
Full-time
Assist in developing the front office team to deliver personal service that exceeds guest expectations. Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments. Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. Use a wide range of coaching skills to ensure...
Skills
Front office
Team management
Opera
Coaching
Recruitment
Scheduling
Performance management
Data analysis
Customer service
Night audit
Overnight Guest Service Manager
Ennismore
Los Angeles
Early applicant
On-site
Full-time
Assist in developing the front office team to deliver personal service that exceeds guest expectations. Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments. Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. Use a wide range of coaching skills to ensure...
Skills
Front office
Team management
Opera
Coaching
Recruitment
Scheduling
Performance management
Data analysis
Customer service
Night audit