As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

Requirements

• Previous experience in retail, preferably in a supervisor role
• Passionate about fashion and stay updated on the latest trends
• Strong communication and interpersonal skills
• Ability to motivate and inspire a team to achieve their best
• Proactive, adaptable, and thrive in a fast-paced environment
• Love for the company's products

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision
• Confidently duty manage in all areas of the store operation including service, people, and operations
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making
• Have a good understanding of commercial tools and how to use to drive commercial actions
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID
• Support the management of store operations, including compliance with health & safety standards
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

About [Company Name]

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.