As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.

Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

Requirements

• Experience of working in the transport industry is desirable but not essential.
• Commitment to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• Flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
• Access to your own transportation.
• Located within 10 miles of one of the key stations.

PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter.

Responsibilities

• Supervising and coordinating the safe and timely operation of rail replacement bus, events and coach services.
• Ensuring the safety of passengers, colleagues, the public and yourself.
• Providing assistance and information to passengers.
• Consistently demonstrating excellent customer service skills.
• Maintaining high standards in data collection via the coordination portal.
• Helping FTS in maintaining high vehicle standards and regulations auditing.

Benefits

• Salary: £12.60 per hour
• Hours: Variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
• Flexibility and variety in working hours and locations.

About First Travel Solutions

First Travel Solutions is a leading provider of transport solutions.

Application Process

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.