As a Regional Account Director, you’ll build strategic partnerships with local authorities and help them become modern, high‑performing councils focused on serving citizens. You’ll act as a trusted advisor to senior leaders, using your insight and commercial judgement to understand local priorities and align them with Civica’s software and services.

You’ll develop deep relationships with C‑suite and senior stakeholders, supporting them through financial pressures, service challenges and digital transformation. Your work will shape solutions that deliver real public value across your region.

You will also lead our growth approach for Local Government Reorganisation areas, ensuring Civica is well positioned to support councils through organisational change and future service models.

Requirements

• Deep understanding of Local Government, sector networks, policy landscape and GovTech trends, with strong market and competitor insight.
• Builds trusted, senior‑level relationships and operates as a strategic, commercially minded partner with senior sales experience.
• Excellent commercial acumen, able to link complex customer challenges to value‑led opportunities and shape high‑impact deals.
• Skilled in identifying, developing and progressing new opportunities, influencing executive stakeholders and navigating complex sales cycles.
• Strategic thinker with strong problem‑solving skills, curiosity and confidence operating in ambiguous or evolving environments.

Responsibilities

• Build trusted, long‑term relationships with senior Local Government leaders, acting as a strategic advisor who understands their financial, political and community priorities.
• Champion the customer’s voice within Civica, ensuring their goals shape delivery, roadmap discussions and early risk escalation.
• Lead Civica’s regional strategy, including growth planning and Local Government Reorganisation engagement, supporting councils through change, consolidation and shared‑service opportunities.
• Develop strategic account plans that align council priorities with Civica’s portfolio, identifying cross‑sell, suite adoption and transformation opportunities to drive long‑term value.
• Bring credible market insight on policy, sector challenges and GovTech trends, representing Civica in regional networks and positioning us as a trusted partner.

Benefits

• Time Off & Work-Life Balance
  • 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
  • Days of Difference – Up to 3 extra days off for volunteering.
• Financial Well-being & Security
  • Pension Contributions – 5% employer match to support your future.
  • Income Protection – Up to 75% salary cover for long-term illness.
  • Life Assurance – 4x salary tax-free lump sum.
  • Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Health & Perks
  • Private Medical Insurance – Fast access to private healthcare.
  • Health Cash Plan – Claim back physio, therapies & more.
  • Dental Insurance – Cover for routine & emergency care.
  • Affinity Groups – Join employee-led communities.
  • Bounty Bonus – Refer a friend & get rewarded.

About Civica

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

At Civica, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.