Revenue Protection is more than just checking tickets; it's about ensuring that our railway is operated for the benefit of all our customers. As part of the Revenue Protection Team, you are visibly fair – making sure that customers have the correct tickets for travel, fairly dealing with situations and minimising fare evasion. You have a huge part to play in customer experience too; having a large presence on our trains and platforms means that you need to be ready to answer all kinds of questions...

Skills