Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.

Requirements

• Positive and friendly attitude
• A people person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service
• GCSE or equivalent in English (grade C/4)
• GCSE or equivalent in Maths (grade C/4)
• Communication skills
• Motivated
• Passionate
• Problem solving

Responsibilities

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Benefits

• Wage: £16,702 a year
• A vital, in-demand role that will give you future opportunities to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top-class training
• All training expenses covered

Application Process

• After signing in, you’ll apply for this apprenticeship on the company's website.
• Sign in or create an account
• Closes in 26 days (Sunday 29 March 2026)

About Scania

Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe https://www.scania.com/uk/en

At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.

Contact

• The contact for this apprenticeship is: REMIT GROUP LIMITED
• The reference code for this apprenticeship is VAC2000018488.