This role will be working at Chessington World of Adventures and you will be supporting the creation, implementation, and management of procedures to ensure a smoothly run operation, guaranteeing Health & Safety and guest experience are never compromised.

As a key member of the Security Management Team, you will support in providing Security Duty Manager and Emergency Services Co-Ordinator cover when required, as well as managing the department in the provision of incident management response, in line with legal requirements and the company’s Health, Safety & security guidelines.

Requirements

• Right to work in the UK
• Valid SIA Door Supervisor Licence
• Valid SIA CCTV Licence and experience using CCTV systems
• Excellent communication skills, both written and verbal
• Proficient in a variety of communications systems, including radio and telephone use
• Ability to work on own initiative
• Ability to work effectively within a team
• A professional demeanour
• Able to remain calm in high-pressure incidents, with the ability to prioritise tasks and handle a high workload
• Willing to work flexible hours, including Early, Lates, Nights, Weekends and Bank Holidays to support the Resort operations

Responsibilities

• Lead a 24hr/365 day a year Security operation, working flexible hours, including Early, Lates, Weekends and Bank Holidays to support the Resort operations and effectively lead the department
• Ensure that the team actively provide a safe environment for guests, employees & contractors, providing protection for company assets through day-to-day management of the team and active involvement in departmental strategic objectives such as site security and daily resort operations
• Manage the day-to-day operation of the department efficiently through appropriate allocation of resources
• React to unexpected operational challenges in a calm, efficient and professional manner
• Take a leading role in assisting with Resort incidents, monitoring CCTV and Resort radios, ensuring key information is delivered via the appropriate channels, driving excellent communication across all communication channels during operating periods
• Have a high-level understanding of all emergency procedures on Resort, assisting with the delivery of all Security related aspects of incident management for the Resort and acting as the Emergency Service Co-Ordinator when required
• Demonstrate an ability to remain calm in situations of conflict when faced with confrontational guests and staff and remain in overall control of incidents
• Manage conflict positively and proactively to minimise the need for physical intervention, leading a culture of positive resolution where possible

About OCS UK & Ireland

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Application Process

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.