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Early applicant
On-site
Full-time
The Senior Manager, Service Desk is responsible for all areas of the front-line IT customer support and will be proficient in knowledge of the overall IT infrastructure and business applications. You will lead the Service Desk team globally and ensure that all major call centers are delivering world class customer service. You will identify top related problems within the service centers and plan and implement solutions to increase accurate delivery to customers. The Senior Manager will collaborate...
Skills
ITIL
ITSM
ServiceNow
Project management
SOX
Senior Manager, Service Desk
STERIS UK and Ireland
Mentor
Early applicant
On-site
Full-time
The Senior Manager, Service Desk is responsible for all areas of the front-line IT customer support and will be proficient in knowledge of the overall IT infrastructure and business applications. You will lead the Service Desk team globally and ensure that all major call centers are delivering world class customer service. You will identify top related problems within the service centers and plan and implement solutions to increase accurate delivery to customers. The Senior Manager will collaborate...
Skills
ITIL
ITSM
ServiceNow
Project management
SOX