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Early applicant
Hybrid
Full-time
Lead and coordinate technical recovery efforts during major incidents, engaging engineers and senior stakeholders. Maintain a calm, focused environment to enable effective resolution and protect engineering teams. Ensure incident reports are clear, actionable, and support problem management. Drive service improvement initiatives including automation, monitoring, and alerting. Represent the Technical Recovery Bridge team and uphold service principles and standards. Mentor and develop team members,...
Skills
Major incident management
ITIL
Leadership
Stakeholder management
IT support
Complex systems architecture
Microservice
Unix
Mainframe operating systems
Automation
Monitoring
Alerting
Site Reliability Engineering (SRE)
Cloud platform
GCP
Payments industry
Dynatrace
Splunk
Observability tools
DevOps
Senior Technical Application Service Specialist
Lloyds Banking Group
Leeds
Early applicant
Hybrid
Full-time
Lead and coordinate technical recovery efforts during major incidents, engaging engineers and senior stakeholders. Maintain a calm, focused environment to enable effective resolution and protect engineering teams. Ensure incident reports are clear, actionable, and support problem management. Drive service improvement initiatives including automation, monitoring, and alerting. Represent the Technical Recovery Bridge team and uphold service principles and standards. Mentor and develop team members,...
Skills
Major incident management
ITIL
Leadership
Stakeholder management
IT support
Complex systems architecture
Microservice
Unix
Mainframe operating systems
Automation
Monitoring
Alerting
Site Reliability Engineering (SRE)
Cloud platform
GCP
Payments industry
Dynatrace
Splunk
Observability tools
DevOps