Service Desk Analyst

Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client shared service. The Service Desk Analyst provides first line IT support and Incident Management function within My Technology Customer Services, providing support to Serco and our customers. The role requires a pro-active, well-organised, self-motivated individual with a methodical approach to problem solving and excellent customer service skills.

You will provide a single point of...