As a Specialized Services Business Development Manager, you’ll be instrumental in expanding Keywords Studios’ Player Engagement Services. You will focus on driving adoption of Trust & Safety, Monetization, and VIP Concierge services, while building strong relationships with global game publishers and developers.

You’ll join a global team and play a key role in developing go-to-market strategies, identifying and closing strategic deals, responding to customer RFIs/RFPs, and driving cross-Keywords business opportunities — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You’ll also leverage your industry network to create new opportunities and support growth across multiple divisions.

If you’re passionate about player communities, business development, and delivering commercial outcomes, this is a role where you can make a real impact.

Requirements

Develop and execute GTM strategies to drive adoption of new product features. Build and execute strategic deals and partnerships to accelerate our Specialized Services adoption and revenue growth. Represent the Player Engagement team as the primary point of contact for cross Keywords Studios business opportunities with a focus on T&S, Monetization, and VIP. Receive & Respond to customer RFI / RFP’s. Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services and expanding to other Keywords divisions. Provide weekly, monthly, and quarterly business reviews on the cross-KWS opportunity pipeline and progress. Work closely with internal teams to drive alignment on business objectives and client initiatives. Present proposals, negotiate deals, and communicate complex commercial opportunities effectively. Promote a culture of accountability, collaboration, and customer obsession.

Qualifications:

• 5–7 years of business development experience in Trust & Safety, Monetization, or VIP Concierge services within the video game industry.
• Proven experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Track record negotiating and executing complex deals in excess of $5M.
• Strong critical thinking, commercial creativity, and process-driven execution.
• Data-driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform under pressure and deadlines.
• Excellent written and verbal communication skills.
• Self-motivated and able to thrive in a remote working environment.
• Willingness to travel as required.

Responsibilities

• Drive adoption and growth of Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge.
• Develop and execute go-to-market strategies.
• Identify and close strategic deals.
• Respond to customer RFIs/RFPs.
• Drive cross-Keywords business opportunities.
• Leverage industry network to create new opportunities.
• Support growth across multiple divisions.
• Provide business reviews on pipeline and progress.
• Align with internal teams on business objectives and client initiatives.
• Present proposals and negotiate deals.
• Foster a culture of accountability, collaboration, and customer obsession.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Application Process

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

About Keywords Studios

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.

Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.

Contact

Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote