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Early applicant
On-site
Employee
Full-Time
Mid Level
The purpose of the Switchboard & Helpdesk Co-ordinator is to provide a helpful and professional Switchboard and Helpdesk service in line with NHS Forth Valley and Serco requirements in order to maintain a safe and helpful hospital environment. The post holder will be required to receive, direct and inform callers projecting a professional, polite image at all times.
The Forth Valley Royal Hospital has 860 beds and covers a single site of approximately 95,000 square metres. The Switchboard and...
Skills
Communication
Helpdesk operations
Switchboard operation
Information technology
Customer service
Data entry
Risk management
Health and safety
Computer skills
Keyboard skills
Manual handling
Problem solving
Teamwork
Training
Confidentiality
Customer complaints
Emergency response
IT support
Paging systems
CAFM system
AGV system
Voicemail
PC equipment
Headsets
Alarm systems
Wifi phones
Printer
Laminator
Location
Switchboard & Helpdesk Operative-Forth Valley Royal Hospital
Serco
Larbert
Early applicant
On-site
Employee
Full-Time
Mid Level
The purpose of the Switchboard & Helpdesk Co-ordinator is to provide a helpful and professional Switchboard and Helpdesk service in line with NHS Forth Valley and Serco requirements in order to maintain a safe and helpful hospital environment. The post holder will be required to receive, direct and inform callers projecting a professional, polite image at all times.
The Forth Valley Royal Hospital has 860 beds and covers a single site of approximately 95,000 square metres. The Switchboard and...
Skills
Communication
Helpdesk operations
Switchboard operation
Information technology
Customer service
Data entry
Risk management
Health and safety
Computer skills
Keyboard skills
Manual handling
Problem solving
Teamwork
Training
Confidentiality
Customer complaints
Emergency response
IT support
Paging systems
CAFM system
AGV system
Voicemail
PC equipment
Headsets
Alarm systems
Wifi phones
Printer
Laminator
Location