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Ticketing Operations Manager
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Ticketing Operations Manager

Kew

Richmond

Early applicant

£47K/yr

Hybrid

Employee

Full-Time

Senior Level

As Ticketing Operations Manager, you will lead the delivery and continuous improvement of Kew’s ticketing operations in collaboration with the Digital Product Manager. Working in partnership with the Visitor Operations and Customer Care Teams, you will help ensure that every visitor enjoys a smooth, efficient and welcoming admissions experience through optimisation of the ticketing system and customer journeys. You will oversee administration of ticketed activities, ticketing configuration and...

Skills

Ticketing

CRM systems

Reporting

Organizational skills

Leadership skills

System integration

Supplier management

Project management

Problem solving

Communication

Customer service

Location

Richmond, UK