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Early applicant
£14.05/hr
On-site
Full-time
For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. You will drive operational excellence of Managed Devices, Fixed Data, Cloud Services, IoT incidents in addition to various applications and other associated technologies, by being part of a team providing support across multi-functional teams in various...
Skills
ITIL
Ticket Management
Customer Service
Incident Management
Continuous Improvement
Service Improvement Plans
Problem Solving
Communication
Presentation Skills
Interpersonal Skills
Decision Making
Prioritization
VodafoneThree - Service Desk Adviser
Vodafone
Farnborough
Early applicant
£14.05/hr
On-site
Full-time
For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements. You will drive operational excellence of Managed Devices, Fixed Data, Cloud Services, IoT incidents in addition to various applications and other associated technologies, by being part of a team providing support across multi-functional teams in various...
Skills
ITIL
Ticket Management
Customer Service
Incident Management
Continuous Improvement
Service Improvement Plans
Problem Solving
Communication
Presentation Skills
Interpersonal Skills
Decision Making
Prioritization