Nordic Staff
1 x French Speaking Account Manager
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French Speaking Account Manager
Early CX / CS Career upstep. # Start September # £50k+ # Visa Required # London Office # Training & Induction in USA
We have found 2 x French language Account Managers to work with our client’s existing customer base in Europe. We now need an additional one. This is a full-time entry-level position that offers French-speaking individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies across key products and services.
You'll need to be a self-starter, work effectively as part of a team, and be willing to support day-to-day operations in a rapidly growing organisation. You'll be a critical link between customers, sales, business development, and management.
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The Job:
- Proactively service and support French speaking clients
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyse customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for French speaking clients
- Support and participate in the organisation’s Continuous Improvement Program
The Successful Person will have:
- UK residency
- Bachelor’s degree from an accredited university
- Proficient computer skills in programs, i.e., Word, Excel, and PowerPoint
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem-solving ability
- 1 - 3 yrs customer service experience
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to work well in a fast-paced environment
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Language requirements:
- Native-level French language
- Business-level English
Salary: £47,000 – £52,000
Location: [G. London] City of London
Job type: Permanent - Office Based
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