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19386 - Operational Support Grade - Advance Into Justice (Yorkshire & The Humber) Apprenticeship
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This apprenticeship is a role within the Civil Service
To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
Where you'll work
- Hatfield Woodhouse, Yorkshire and the Humber, DN7 6BW
- Hatfield Woodhouse, Yorkshire and the Humber, DN7 6EE
- Hatfield, Yorkshire and the Humber, DN7 6EL
- South Cave, Yorkshire and the Humber, HU15 2JZ
- Kingston upon Hull, Yorkshire and the Humber, HU9 5LS
- Leeds, Yorkshire and the Humber, LS12 2TJ
- Wetherby, Yorkshire and the Humber, LS22 5ED
- Thorp Arch, Yorkshire and the Humber, LS23 7AZ
- Wakefield, Yorkshire and the Humber, WF2 9AG
- Flockton Green, Yorkshire and the Humber
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
To be confirmed
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
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What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
- GCSE in:
- English and Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Click apply for details
About this employer
You can see full details of this apprenticeship on Civil Service Jobs.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). You can see full details of this apprenticeship on Civil Service Jobs.
Ask a question
The contact for this apprenticeship is: To be confirmed
The reference code for this apprenticeship is VAC2000040650.
Apply now
Closes in 22 days (Thursday 27 August 2026)
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