Robert Half
1st / 2nd Line Support Engineer
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IT Support Engineer
Robert Half Technology is supporting a professional services organisation in London in the search for an experienced IT Support Engineer to provide hands-on 1st and 2nd line support during a period of transition.
This is an immediate-start contract opportunity focused on maintaining a high-quality IT service for end users while the business recruits a permanent IT leadership hire. You'll act as the primary on-site IT contact, supporting users across the organisation and ensuring the smooth running of core systems and devices.
Responsibilities:
- Provide responsive 1st and 2nd line IT support to approximately 70 users.
- Act as the primary point of contact for IT-related issues, delivering a high level of customer service.
- Manage and resolve support tickets while maintaining clear communication with end users.
- Support the onboarding and offboarding process, including device provisioning and account management.
- Deploy and configure laptops using Microsoft Intune and Windows Autopilot.
- Administer and support Microsoft 365, including user accounts, licensing, groups, multifactor authentication, and password management.
- Assist with application deployment and updates through endpoint management tools.
- Support collaboration and workplace technologies, including Microsoft Teams, video conferencing solutions, mobile devices, and meeting room equipment.
- Maintain IT asset records, licensing information, and support documentation.
- Work closely with internal stakeholders and external technology partners to ensure issues are resolved efficiently.
- Escalate more complex technical issues where appropriate.
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- Proven experience providing 1st and 2nd line IT support within a Microsoft-based environment.
- Strong hands-on experience with:
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Windows Autopilot
- Experience supporting Windows endpoints and end-user hardware.
- Familiarity with ticketing systems and IT service management processes.
- Comfortable working independently as the primary on-site IT support resource.
- Strong communication skills with the confidence to support senior stakeholders and non-technical users.
- Available to start at short notice and commit to a fully onsite role.
Organisation:
- Contract Type: Interim / Contract
- Duration: Initial 1-3 months
- Location: Central London (fully onsite, 5 days per week)
- Rate: Competitive day rate | Inside IR35
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