Kieran Knight Consulting
1st Line & Deskside IT Support Engineer - SOLE AGENT
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1st Line & Deskside IT Support Engineer - SOLE AGENT
PLEASE READ BEFORE APPLYING. OUR CLIENT IS LOOKING FOR SOMEONE WHO HAS BEEN 1ST LINE & DESKSIDE FOCUSED FOR THE LAST 2 - 4 YEARS.
12 Month Contract | Inside IR35 | Fully On-Site
Experience in: Financial services, legal, or insurance environment.
Our client, a global leading Private Equity and Investment firm, requires a talented 1st Line and Deskside IT Support Engineer to join their team. The working environment is busy, demanding, and fast-moving, so we need someone who knows the job well enough to hit the ground running without close supervision.
This is a 1st Line and Deskside role - day to day, you'll be handling ticket queues, password resets, account unlocks, hardware swaps (keyboards, headsets, peripherals), and walk-up support. It is NOT a senior, 2nd/3rd line, infrastructure, or project/migration role, and we are specifically looking for someone who wants to be doing this type of work day-to-day. Our client won't consider candidates with significantly more senior or specialist backgrounds, e.g., extensive trade floor, VIP, infrastructure, or migration project experience.
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Your Skills
- Windows 11 desktop troubleshooting
- Microsoft 365/Office Suite (Outlook, Teams, OneDrive, SharePoint)
- Active Directory tasks (password resets, group membership, account unlocks)
- Laptop and peripheral hardware support
- iOS/mobile device basics
- Zoom and Teams meeting/AV support
- Circa 2-4 years in a 1st Line and deskside role, specifically within financial services, legal, or insurance
- Excellent communication skills and a calm, professional manner with users at all levels
- Enthusiasm for 1st Line/deskside work
- Ability to prioritise a busy ticket queue and know when to ask for help versus push on
What Will You Be Doing
- Act as the first point of contact for user issues via service desk, email, Teams, phone, and walk-up
- Triage and resolve common IT tickets covering applications, devices, accounts, and access
- Escalate more complex issues to L2/L3 engineers, with clear notes and reproduction steps
- Log and track tickets thoroughly in the service management system (ServiceNow)
- Support new starter onboarding: device builds, account setup, and first-day walkthroughs
- Carry out basic break-fix, hardware swaps, and Move/Add/Change tasks under guidance
- Assist the AV team with maintaining meeting room AV equipment
- Contribute to the internal knowledge base by documenting fixes you've learned
- Follow up with users to confirm resolution and maintain a high standard of customer service
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Nice to Have
- Any exposure to ServiceNow or a similar ITSM platform
- Awareness of Microsoft Intune/Endpoint Manager
- Curiosity about Scripting (PowerShell basics)
- Exposure to VDI tooling such as VMware Horizon/Omnissa or IGEL
- Familiarity with Box, Zoom admin, or other SaaS collaboration tools
- Industry certifications in progress (CompTIA A+, ITIL Foundation, MS-900, etc.)
This represents an excellent opportunity to join a leading finance firm on a long-term contract, in a role genuinely suited to someone at 1st Line/deskside level. If your profile matches the above - including the required sector background and experience level - please send your CV for full details.
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