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1st Line IT Support
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IT Service Desk Analyst (1st Line Support)
York | Permanent | Hybrid Working
Salary - £29,000 + Bonus + Benefits
We're looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you'll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service.
Key Responsibilities
- Provide 1st line support via phone, email, and ticketing systems.
- Log, prioritise and resolve IT incidents and service requests.
- Support Microsoft 365 and Windows-based environments.
- Manage user access requests and onboarding/offboarding activities.
- Assist with IT asset management and hardware deployments.
- Escalate complex issues to specialist teams where required.
About You
- Previous customer service or support experience.
- Strong communication and problem-solving skills.
- Good knowledge of Windows 11 and Microsoft 365.
- Organised, proactive, and keen to develop a career in IT.
- Full UK driving licence.
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Desirable
- Previous Service Desk or Helpdesk experience.
- Knowledge of ITSM tools and SLAs.
- ITIL Foundation, AZ-900, or M365 Fundamentals certifications.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Desired Skills and Experience
IT Service Desk Analyst (1st Line Support)
York | Permanent
We're looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you'll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service.
Key Responsibilities
- Provide 1st line support via phone, email, and ticketing systems.
- Log, prioritise, and resolve IT incidents and service requests.
- Support Microsoft 365 and Windows-based environments.
- Manage user access requests and onboarding/offboarding activities.
- Assist with IT asset management and hardware deployments.
- Escalate complex issues to specialist teams where required.
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About You
- Previous customer service or support experience.
- Strong communication and problem-solving skills.
- Good knowledge of Windows 11 and Microsoft 365.
- Organised, proactive, and keen to develop a career in IT.
- Full UK driving licence.
Desirable
- Previous Service Desk or Helpdesk experience.
- Knowledge of ITSM tools and SLAs.
- ITIL Foundation, AZ-900, or M365 Fundamentals certifications.
This is a great opportunity to join a supportive IT team and develop your technical skills within a large and successful organisation.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found at hays.co.uk.
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