Tenth Revolution Group
1st Line IT Support Analyst
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📍 Newcastle upon Tyne | 💰 Up to £30,000 | 📅 Fixed-Term Contract until April 2027 (with potential to become permanent)
Our client is a highly regarded nationwide provider of IT and business systems solutions, known for delivering exceptional service and investing in their people. Due to continued growth, they are looking to add a 1st Line IT Support Analyst to their Newcastle-based team.
This is an excellent opportunity for an IT professional with strong customer service skills to join a supportive and collaborative environment where training, development and career progression are actively encouraged.
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Key Responsibilities:
- Providing 1st line technical support via phone, email and remote tools
- Logging, troubleshooting and resolving IT incidents and service requests
- Escalating more complex issues to senior support teams when required
- Delivering excellent customer service and maintaining strong client relationships
What We're Looking For:
- Previous experience in an IT support, helpdesk or service desk environment
- Good knowledge of Windows operating systems and Microsoft 365
- Strong communication and problem-solving skills
- A proactive attitude and desire to develop within the IT sector
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What's on Offer:
- Salary up to £30,000
- Fixed-term contract until April 2027, with a strong possibility of a permanent position thereafter
- Friendly, team-oriented working environment
- Ongoing training and clear career progression opportunities
- The chance to join a reputable and growing nationwide technology business
If you're looking to take the next step in your IT support career with a company that genuinely invests in its people, we'd love to hear from you.
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