Vorboss
1st Line IT Support Engineer
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Who Are Vorboss
Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection.
We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.
Role Overview
You’ll play a key role in keeping our client’s London team connected and productive, providing hands-on first line support as part of a small onsite team. From resolving everyday IT issues and helping colleagues access the tools they need to coordinating equipment shipments and keeping the service desk running smoothly, your work will make a visible difference each day. You’ll have the support of experienced engineers, with opportunities to build your skills as you take on new challenges. You will keep users informed, work within Vorboss’s service standards and agreed response times, and hand more complex issues to the wider support team when needed.
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Key Responsibilities
(Please note that this list is not exhaustive)
- Respond to and resolve tier 1 tickets, including group membership changes, account lockouts and other routine access requests, following agreed processes and security checks.
- Triage incoming service desk requests, record clear details in the ticketing system, prioritise them appropriately and route issues to the right colleague or team.
- Monitor the service desk queue during your shift, follow up on open requests and keep users informed of progress.
- Coordinate equipment shipments and returns, including arranging dispatch, tracking deliveries and keeping records up to date.
- Support routine joiner, mover and leaver tasks, working with the team and using established Okta processes and automation.
- Help users with straightforward device, application and account issues, escalating anything outside your knowledge or access.
- Document common requests and resolutions, and flag recurring issues or gaps in the process to the wider team.
The Right Candidate
You may be a recent graduate or have around one to two years of IT support experience. Relevant practical experience, including placements or apprenticeships, is welcome.
- You are comfortable helping people with everyday IT issues and are keen to develop your technical skills.
- You can organise a queue of requests, keep accurate records and know when to ask for help or escalate.
- You communicate clearly and patiently with users and colleagues, both in writing and in person.
- You pay attention to detail when handling user access, devices and shipments.
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You can work from the client’s London office Monday to Thursday, 8am to 4pm.
Desirable
- Familiarity with a ticketing system such as Halo and Jira, basic user administration in Okta or Google Workspace, or hands-on support for macOS devices would be useful. You do not need advanced administration experience in these platforms.
Benefits
We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.
- Employee Share Plan
- Company pension scheme.
- Bonus scheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Private Healthcare.
- Life assurance.
- Income Protection.
- Access to Spill, our mental health support partner.
- Cycle to work scheme.
- Half price gym memberships through the healthcare provider.
- Free eye test.
- Travel loan.
- Hastee app, to help manage your salary and finances.
Diversity, Inclusion, And Equal Opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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