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1st Line Support Engineer
Our client is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. This is a great opportunity for someone with strong customer service skills and previous IT support experience who is looking to further develop their technical knowledge in a varied, hands-on role.
You'll act as a key point of contact for end users, providing day-to-day support across a range of technologies while working closely with the wider IT team to ensure systems remain reliable, secure, and effective.
What We're Looking For
- Deliver first-line technical support to users across the business.
- Log, troubleshoot, and resolve IT issues relating to hardware, software, and business applications.
- Support users both remotely and onsite, ensuring a high level of customer service.
- Escalate more complex incidents where required while maintaining ownership of tickets.
- Assist with device setup, deployment, and user onboarding activities.
- Work collaboratively with the wider IT team to maintain stable and efficient IT services.
- Contribute to documentation, system improvements, and IT best practices.
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Experience Required
- Previous experience in a 1st Line Support, IT Support Technician, or Service Desk role.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Experience troubleshooting desktops, laptops, mobile devices, and peripherals.
- Ability to diagnose and resolve technical issues in a structured manner.
- Excellent communication and customer service skills.
- Strong problem-solving ability and a proactive approach to support.
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Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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