Evolve IT Recruitment Ltd
1st Line IT Support Technician
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1st Line IT Support Technician
Edinburgh | £26,500 - £29,500 + Outstanding Training & Benefits
5 days onsite - no overtime or weekends required
Looking to take the next step in your IT support career?
We're working with a well-established and growing Edinburgh-based MSP with a stable, experienced team and a strong reputation for delivering first-class IT support to a broad client base, including Evolve IT Recruitment Ltd!
This is an excellent opportunity for a 1st Line Support Engineer who has gained around 12-18 months' commercial experience, ideally from an MSP environment or perhaps a busy internal IT team. You'll be looking for a more structured environment, with clear development opportunities and a great team culture.
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You'll support a wide range of Microsoft 365 environments, troubleshoot day-to-day IT issues, assist with hardware deployments and projects, and work alongside experienced engineers who are genuinely invested in helping people progress.
What we're looking for:
- Around 18 months' IT support experience (including apprenticeships)
- Strong customer service and communication skills
- Experience supporting Microsoft 365, SharePoint and OneDrive
- Good understanding of networking fundamentals
- Confident troubleshooting user issues including MFA, connectivity, printers and file access
- A positive attitude and desire to learn
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What's in it for you?
- 12 paid training days per year
- 6 charity days per year
- Fully funded certifications and structured learning paths
- Mentoring and coaching from senior engineers
- Private medical insurance and gym contribution after probation
- Bike to Work scheme
- Clear route into 2nd Line Support and technical specialisms
If you're currently in a smaller support environment and looking for greater structure, training and long-term career progression, this is an opportunity to join a highly regarded MSP that genuinely invests in its people.
Please note: You must currently hold full unrestricted right to with in the UK - our client can not offer sponsorship
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