IP-People
1st Line Service Desk Engineer – 3-Month FTC
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1st Line Service Desk Engineer - ftc
Three-Month Fixed-Term Contract
£26,000–£30,000 pro rata
Remote after initial office onboarding in Leeds (3-5 days)
Immediate start
IP-People is recruiting a 1st Line Service Desk Engineer to join a managed IT services provider for an initial three-month fixed-term contract.
The immediate priority is to help clear an existing ticket backlog. You’ll pick up incoming requests, speak directly with users and resolve as many issues as possible at first contact. This would suit someone who enjoys working through a busy ticket queue, communicates confidently with users and can handle common IT issues independently.
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The role will include:
- Handling incoming support calls and tickets
- Taking ownership of issues through to resolution
- Resolving common Windows and Microsoft 365 problems
- Supporting passwords, user accounts, permissions and access
- Troubleshooting laptops, desktops, applications and connectivity
- Escalating more complex issues with clear and accurate notes
- Keeping users updated throughout
- Helping the wider team reduce its ticket backlog
We’re looking for:
- Previous 1st Line, Service Desk or IT Helpdesk experience
- Experience supporting Windows 10/11 and Microsoft 365
- Strong troubleshooting and ticket-management skills
- A friendly and confident telephone manner
- The ability to work efficiently from home
- Availability to start at short notice
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MSP experience would be useful but isn’t essential. Some exposure to 2nd Line support would be beneficial, although this is predominantly a 1st Line position.
You’ll initially attend the Yorkshire office for onboarding and to meet the team. Once you’re up and running, the role can be performed remotely.
The position pays £26,000–£30,000 pro rata and is initially offered as a three-month fixed-term contract. There may be an opportunity for extension depending on business requirements.
Please apply or contact IP-People directly for further information.
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