Lorien
1st Line Support Analyst
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1st Line Support Analyst - Altrincham
£25,000-27,000 + Benefits
The Role
We're looking for a 1st Line Support Analyst to join a busy and growing support team, providing first-class technical support to users across the business.
This role is ideal for someone who enjoys helping people, solving problems, and developing their technical skills within a supportive team environment. You'll be the first point of contact for a wide range of IT issues, ensuring users receive a fast, professional, and effective service.
The Opportunity
Working as part of the Infrastructure Support team and reporting into the Infrastructure Team Lead, you'll gain exposure to a broad range of technologies while developing your career within a well-established IT function.
This is an excellent opportunity for someone with a helpdesk or service desk background looking to build their infrastructure and support experience.
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What You'll Be Doing
- Acting as the first point of contact for technical support requests.
- Logging, updating, and resolving tickets through the service desk system.
- Supporting users both remotely and on-site with hardware, software, and access-related issues.
- Troubleshooting Microsoft 365, Windows, and end-user device issues.
- Supporting printers, mobile devices, meeting room technology, and peripherals.
- Escalating issues where appropriate while maintaining ownership and communication throughout.
- Contributing to a positive customer experience and strong service delivery standards.
Technology Environment
You'll gain experience across:
- Windows 10/11.
- Microsoft 365 and Entra ID.
- Apple devices and mobile technology.
- Networking fundamentals including Wi-Fi and connectivity troubleshooting.
- VOIP and video conferencing technology.
- Service desk and remote support tools.
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What You Bring
- Previous experience in a Service Desk, Helpdesk, or IT Support role.
- Strong customer service and communication skills.
- A proactive attitude and willingness to learn.
- Good troubleshooting skills and attention to detail.
- Experience supporting Microsoft technologies would be advantageous.
- Ability to prioritise workload and remain calm under pressure.
Why Apply?
If you're looking for a role where you can develop your technical skills, work with a variety of technologies, and be part of a supportive IT team, this is a great opportunity to take the next step in your career.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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