Nine Twenty Recruitment
1st Line Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
1st Line Support Engineer
Location: Remote (UK)
Type: Full Time
The Company
Our client is a growing organisation looking to strengthen their IT support function. As demand across the business continues to increase, they are looking for a 1st Line Support Engineer to join the team as the first point of contact for their IT support desk.
The Role
You'll be the first point of contact for all incoming IT queries, logging, triaging and resolving issues as they come in, and escalating anything more complex to the 2nd line team. You'll carry out user account administration, help set up and configure devices, and keep users updated throughout the life of their ticket, making sure everything is logged accurately and SLAs are being met. As you settle into the role, you'll also start to build up the knowledge base, documenting common fixes and processes to help the wider team work more efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What They're Looking For
Previous experience in a 1st line support, service desk or IT helpdesk role is essential, along with a solid working knowledge of Windows 10/11 and Microsoft 365. You'll need a good understanding of basic networking concepts, and you'll be a confident, clear communicator with a strong customer service focus. You'll need to be well organised and comfortable prioritising a varied ticket queue while working effectively in a remote environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice to Have
Experience with Active Directory and Microsoft Entra ID, exposure to ITIL-aligned processes, and an interest in progressing towards a 2nd line or specialist technical role would all be an advantage.
Interested?
Get in touch to find out more. LBrown@weareninetwenty.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location