East and North Hertfordshire Teaching NHS Trust
1st Line Support Engineer - Digital Operations
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Job Title
We are recruiting for a Add Job Title who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
About the Role
To continually improve the efficiency of the Service Desk and in turn provide more efficient and effective service by adhering to agreed policies and procedures. You will perform first-level diagnostic procedures to identify and rectify problems reported, offer telephone advice, guidance, and/or resolution where possible, prioritize and filter service desk calls requiring further action, and then forward these calls to appropriate IT staff.
Core Values
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Responsibilities
- Provide reports and statistics for management on service calls received and Service Desk activity.
- Maintain a configuration database of all Trust computer equipment, ensuring that data is accurate and up to date.
- Together with Service Desk colleagues, provide cover for the Service Desk. Contribute to general IT office administration.
- Distribute departmental procurement documents as and when requested. Provide documentation and maintain all incident reporting.
- To participate if required in a 24x7x365 on-call rota as required.
- To participate if required in a staff on-site rota covering out of hours/unsociable hours.
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About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
Our Hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
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We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
Work-Life Balance
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact
For further details / informal visits contact:
- Name: Lisa Carpenter
- Job title: 1st & 2nd Line Support Lead
- Email address: lisa.carpenter@nhs.net
- Telephone number: 01438286817
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