Aster Group UK
1st Line Technical Support
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
1st Line Technical Support
Salary: £25,743 per annum (with an uplift to £27,743 following training)
Location: Flexible - able to travel within our operating region
Hours: 37 hours per week
Closing date: 27 August 2026
If you are looking to kickstart your career in IT and Customer Service is your thing, this role could be for you.
As a 1st Line Technical Support team member, you’ll be delivering a key IT triage service and rapid response service to all Aster group colleagues in the use of technology.
Day to day you will find yourself delivering excellent customer service, making sure that you provide up to date progress reports, avoiding the use of jargon and communicating in a way that supports your customer's needs.
- You’ll be documenting fixes and escalating incidents and requests to other colleagues in the IT team when extra support is required.
- You will be aware of repeating issues and will understand the need to highlight these, to ensure they are managed and resolved.
We’ll look to develop you in the role and salary increments will be paid once role specific training has been completed.
About you
- You will be confident in your organisation and time management skills, and you will be able to adapt your day due to changing priorities.
- You’ll have a customer service background and providing great customer service will be really important to you.
- You will hold strong communication skills, both written and verbal.
- It’ll be great if you have experience in delivering IT services to colleagues who are not confident with technology. Having a calm approach and adjusting your communication style will be a natural skill.
- You will see yourself as analytical, with a logical approach and won’t be concerned about asking for help if you need it.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role will support colleagues across our whole operating region and there will be times that you are required to be in one of our office HUBs. Ideally, you will be within an hour’s travel of at least one of our main offices, Devizes, Andover, Frome & Wareham. As travel is required you will have a full UK driving licence and access to a vehicle for work purposes.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ready to apply?
To apply, please use the information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills